Log

Omni-Channel > Logging > Tab LOG

List of intents

List of intents

  • Search (Search)
    Click this button to display the search bar and search for an intent.

  • Refresh (Refresh)
    Click this button to update the list of intents.

  • VIEW
    Click the drop-down list to select the view. All created views are displayed in the drop-down list. Click the Points (Points) button to the right of the VIEW drop-down list to display the context menu and create a view.

    • Points (Points)
      Click this button to the right of the VIEW drop-down list to display the context menu. The following menu entries are available:

      • Create create
        Click this entry to create a view. The Create view window is displayed, see Create view.

      • Rename rename
        Click this entry to rename the selected view. The Rename view window is displayed, see Rename view. This menu entry is only displayed if a view has been selected.

      • Reset reset
        Click this entry to reset all unsaved changes to the settings of the selected view. This menu entry is only displayed if a view has been selected and any changes have been made to the view settings.

      • Publish publish
        Click this entry to publish the view. This menu entry is only displayed if a view has been selected and unpublished.

      • Unpublish unpublish
        Click this entry to unpublish the view. This menu entry is only displayed if a view has been selected and published.

      • Save save
        Click this entry to save the current view settings in the selected view. This menu entry is only displayed if a view has been selected.

        When the settings of a view have been changed, an asterisk is displayed next to the view name. The asterisk is hidden as soon as the changes have been saved.

      • Delete delete
        Click this entry to delete the selected view. A confirmation window to confirm the deletion is displayed. This menu entry is only displayed if a view has been selected.

  • Columns Columns (x)
    Click this button to display the columns bar and customize the displayed columns and the order of columns in the list. The x indicates the number of columns that are currently displayed in the list.

  • Filter Filter (x)
    Click this button to display the filter bar and customize the active filters. The x indicates the number of filters that are currently active.


  • Select the checkbox to display the editing toolbar. You can only select one checkbox at a time.

  • [SHOW MESSAGE]
    Click this button to display the selected intent. This button is only displayed if the checkbox of an intent is selected. Alternatively, you can click directly a row in the list to display the corresponding intent. The List of messages view is displayed, see List of messages.

The list displays all intents. Depending on the settings, the displayed columns may vary. All fields are read-only.

  • Name
    Name of the intent.

  • Number of messages
    Number of messages contained in the intent.

  • Created on
    Date and time of the creation.

  • Created by
    Name and username of the user who created the intent. If the intent was created automatically by the system, this field is empty.

  • Max log level of message
    Maximum log level of the message(s) contained in the intent. The following levels are available:

    • Debug
    • Info
    • Notice
    • Warning
    • Error
    • Critical
    • Alert
    • Emergency

  • ID
    Log identification number. The ID number is automatically assigned by the system.

  • Short preview
    First 30 characters of the log message.

  • Preview
    Complete log message.

List of messages

Omni-Channel > Logging > Tab LOG > Select intent

List of messages

List of messages

  • Back (Back)
    Click this button to close the List of messages view and return to the list of intents. All changes are rejected.


  • Select the checkbox to display the editing toolbar. You can only select one checkbox at a time.

  • Download (Download)
    Click this button to download the displayed log message.

  • View (View)
    Click this button to display the details of the log message. Alternatively, you can click directly a row in the list to display the details of the log message. The Detail of log message "Log message title" view is displayed, see Detail of log message.

The list displays all log messages of the selected intent. Depending on the settings, the displayed columns may vary. All fields are read-only.

  • Title
    Title of the log message.

  • Log level
    Log level type. The following options are available:

    • Debug
    • Info
    • Notice
    • Warning
    • Error
    • Critical
    • Alert
    • Emergency

  • Created on
    Date and time of the creation.

  • Created by
    Name and username of the user who created the intent. If the intent was created automatically by the system, this field is empty.

  • Message
    Log message to the intent.

  • ID
    Log identification number. The ID number is automatically assigned by the system.

Detail of log message

Omni-Channel > Logging > Tab LOG > Select intent > Select log message

Detail of log message

  • Back (Back)
    Click this button to close the Detail of log message "Log message title" view and return to the list of messages. All changes are rejected.

  • [CANCEL]
    Click this button to close the Detail of log message "Log message title" view.

  • Message
    Description of the log message.

This view can also be accessed from the following tabs in the user interface:

Detail of log message – Attributes

Omni-Channel > Logging > Tab LOG > Select intent > Select log message > Tab Attributes

Detail of log message attributes

The Attributes tab displays further details of the selected log message. Depending on the attribute set of the log message, the displayed fields vary. All fields are read-only.

In general, the most common attribute sets are the standard error log message attribute set and the API communication attribute set. The fields of these sets are described in the following. Furthermore, it is possible to create a custom log message attribute set with different fields.

Standard error log message attribute set

  • Error code
    Error code number.

  • File
    Path of the file where the error has occurred.

  • Line
    Line in the file where the error has occurred.

  • Exception class
    Class name of the error. The error class describes the type of error that has occurred.

  • Trace as string
    Stack trace until the error has occurred. The stack trace lists the code until the error has occurred and is used to track the error.

  • Exception
    Detailed description of the error.

API communication attribute set

  • Code
    Http response status code. For detailed information about the http status codes, see http status codes.

  • Endpoint and method
    Http method of the API request and url endpoint to which the request was sent.

  • Request
    Http header and body of the request.

  • Response
    Http header and body of the response.

  • Exception
    Description of the error. An exception is only displayed if an error has occurred and a http status code of the 4xx class, for instance a 404 code has been returned.

Detail of log message – Dependencies

Omni-Channel > Logging > Tab LOG > Select intent > Select log message > Tab Dependencies

Detail of log message dependencies

Dependencies

  • Refresh (Refresh)
    Click this button to update the list of product dependencies.

  • Columns Columns (x)
    Click this button to display the columns bar and customize the displayed columns and the order of columns in the list. The x indicates the number of columns that are currently displayed in the list.


  • Select the checkbox to display the editing toolbar. If you click the checkbox in the header, all dependent entities in the list are selected. If no dependency exists for the offer, the No other entities depend on this entity notice is displayed.

The list displays all dependencies of the selected product. Depending on the settings, the displayed columns may vary. All fields are read-only.

  • Dependent entity ID
    Identification number of the dependent entity.

  • Dependent entity type
    Type of the dependent entity. The available types depend on the installed plugins.

  • Change tracking mode
    Change tracking mode (ETL mode) of the dependent entity. The following options are available:

    • Manual
    • Semiautomatic
    • Semiautomatic, changes must be confirmed by another user
    • Automatic

  • Dependent entity friendly identifier
    Further, more descriptive identifier of the dependent entity, for instance the SKU number or a bill number.

  • [RERUN MAPPING]
    Click this button to rerun the mapping of the selected entity. This button is only displayed if the checkbox of at least one dependency is selected.

Create view

Omni-Channel > Logging > Tab LOG > Button Points > Menu entry create

Create view

For a detailed description of this window and the corresponding functions, see Create view.

Rename view

Omni-Channel > Logging > Tab log > Button Points > Menu entry rename

Rename view

For a detailed description of this window and the corresponding functions, see Rename view.

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