Cancellation errors

Omni-Channel > Orders and returns > Tab CANCELLATION ERRORS

Cancellation errors

Error list

  • Search (Search)
    Click this button to display the search bar and search for a cancellation error.

  • Refresh (Refresh)
    Click this button to update the list of cancellation errors.

  • Columns Columns (x)
    Click this button to display the columns bar and customize the displayed columns and the order of columns in the list. The x indicates the number of columns that are currently displayed in the list.

  • Filter Filter (x)
    Click this button to display the filter bar and customize the active filters. The x indicates the number of filters that are currently active.


  • Select the checkbox to display the editing toolbar. If you click the checkbox in the header, all cancellation errors in the list are selected.

  • [SHOW LOG]
    Click this button to display the details of the cancellation error log message. This button is only displayed if a single checkbox in the list of cancellation errors is selected. Alternatively, you can click directly a row in the list to display the details of the cancellation error log message. The Detail of log message "Log message title" view is displayed, see Detail of log message.

The list displays all errors to the cancellations. Depending on the settings, the displayed columns may vary. All fields are read-only. If no cancellation error has occurred, the There are currently no errors notice is displayed.

  • Connection
    Name of the connection where the cancellation error has occurred.

  • Type
    Cancellation error type. The following options are available:

    • Import from channel
      The cancellation error has occurred while importing the order from the marketplace.
    • Export to channel
      The cancellation error has occurred while exporting the order to the marketplace.
    • Export to OMS
      The cancellation error has occurred while exporting the order to the Order management module.

  • ID in shop
    Identification number of the order in the marketplace.

  • Message
    Log message to the cancellation error.

  • Cancellation
    Cancellation identification number. The ID number is automatically assigned by the system.

  • Last modified
    Date and time of the last modification.

  • Editor
    Name and username of the user who modified the cancellation error.

  • ID
    Cancellation error identification number. The ID number is automatically assigned by the system.

  • Created
    Date and time of the creation.

  • Creator
    Name and username of the user who created the cancellation error.

Detail of log message

Omni-Channel > Orders and returns > Tab CANCELLATION ERRORS > Select cancellation error

Detail of log message

For a detailed description of this view and the corresponding functions, see LOG.

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