Errors

Omni-Channel > Orders and returns > Tab ERRORS

Orders

Error list

  • Search (Search)
    Click this button to display the search bar and search for an error.

  • Refresh (Refresh)
    Click this button to update the list of errors.

  • Columns Columns (x)
    Click this button to display the columns bar and customize the displayed columns and the order of columns in the list. The x indicates the number of columns that are currently displayed in the list.

  • Filter Filter (x)
    Click this button to display the filter bar and customize the active filters. The x indicates the number of filters that are currently active.


  • Select the checkbox to display the editing toolbar. If you click the checkbox in the header, all errors in the list are selected.

  • [SHOW LOG]
    Click this button to display the details of the error log message. This button is only displayed if a single checkbox in the list of errors is selected. Alternatively, you can click directly a row in the list to display the details of the error log message. The Detail of log message "Log message title" view is displayed, see Detail of log message.

  • [VIEW ORDER]
    Click this button to display the corresponding order to the error. This button is only displayed if a single checkbox in the list of errors is selected. The Order from connection "Connection name" view is displayed in the ORDERS tab, see Order from connection "Connection name".

  • [RETRY IMPORT]
    Click this button to retry the import of the selected order(s). This button is only displayed if the checkbox of at least one error is selected. The Import will be retried pop-up window is displayed.

    Import will be retried

The list displays all errors to the orders and returns. Depending on the settings, the displayed columns may vary. All fields are read-only. If no error has been occurred, the There are currently no errors notice is displayed.

  • Connection
    Name of the connection where the error has occurred.

  • Type
    Error type. The following options are available:

    • Import from channel
      The error has occurred while importing the order from the marketplace.
    • Export to channel
      The error has occurred while exporting the order to the marketplace.
    • Export to OMS
      The error has occurred while exporting the order to the Order management module.

  • Order/Return
    Indication where the error has occurred. The following options are available:

    • Order
      The error has occurred in an order.
    • Return
      The error has occurred in a return.

  • ID in shop
    Identification number of the order in the marketplace.

  • Message
    Log message to the error.

  • Order
    Order identification number. The ID number is automatically assigned by the system.

  • Last modified
    Date and time of the last modification.

  • Editor
    Name and username of the user who modified the error.

  • ID
    Error identification number. The ID number is automatically assigned by the system.

  • Created
    Date and time of the creation.

  • Creator
    Name and username of the user who created the error.

Detail of log message

Omni-Channel > Orders and returns > Tab ERRORS > Select error

Detail of log message

For a detailed description of this view and the corresponding functions, see LOG.

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