LIST (Refunds)

Payments > Refunds > Tab LIST

LIST (Refunds)

Refunds

  • VIEW
    Click the drop-down list to select the view. All created views are displayed in the drop-down list. Click the Points (Points) button to the right of the VIEW drop-down list to display the context menu and create a view.

    • Points (Points)
      Click this button to the right of the VIEW drop-down list to display the context menu. The following menu entries are available:

      • Create create
        Click this entry to create a view. The Create view window is displayed, see Create view.

      • Rename rename
        Click this entry to rename the selected view. The Rename view window is displayed, see Rename view. This menu entry is only displayed if a view has been selected.

      • Reset reset
        Click this entry to reset all unsaved changes to the settings of the selected view. This menu entry is only displayed if a view has been selected and any changes have been made to the view settings.

      • Publish publish
        Click this entry to publish the view. This menu entry is only displayed if you have selected an unpublished view. As long as you have not published a view, your views are visible for you only.

      • Unpublish unpublish
        Click this entry to unpublish the view so that it is visible only to you again. This menu entry is only displayed if you have selected and published a view.

      • Save save
        Click this entry to save the current view settings in the selected view. This menu entry is only displayed if you have selected a view.

        When the settings of a view have been changed, an asterisk is displayed next to the view name. The asterisk is hidden as soon as the changes have been saved.

      • Delete delete
        Click this entry to delete the selected view. A confirmation window to confirm the deletion is displayed. This menu entry is only displayed if you have selected a view.

  • Connections
    Click the drop-down list to select a connection. The following options are available:

    • All connections
      Select this option to display payment and capture transactions for all configured connections.
    • Connection name
      Select this option to display payment and capture transactions for the selected connection. When a specific connection has been selected, the All connections option is no longer displayed. Click the selected connection again to deselect it.

  • Search (Search)
    Click this button to display the search bar and search for authorization transactions.

  • Refresh (Refresh)
    Click this button to update the list of authorization transactions.

  • Columns Columns (x)
    Click this button to display the columns bar and to customize the displayed columns and the order of columns in the list. The x indicates the number of columns that are currently displayed in the list.

  • Filter Filter (x)
    Click this button to display the filter bar and customize the active filters. The x indicates the number of filters that are currently active.


  • Select the checkbox to the left of one list entry to display the editing toolbar for this single entry.
    If you click the checkbox in the header, all entries in the list are selected. The editing toolbar shows then all actions you can perform on several entries.

  • [VOID]
    Click this button to invalidate the transaction for the Actindo database. For detailed information, see Void refund transaction.

The list displays all refund transactions. Depending on the payment service provider, the displayed columns vary. All fields are read-only. The following standard columns are available:

  • External ID
    ID given by the payment service provider.

  • Original reference
    Reference to the authorization transaction. You can use this reference to follow up one payment over the entire process.

  • Transaction date
    Date on which payment service provider has created the transaction.

  • Status
    Description of the transaction status.

  • Status ID
    Identifier for the status. The following statuses are available, each prefixed by the ID in the list below. You can use the Status ID to filter and sort the list.

    • 1 - Preparing
      The transaction has been created, but is not yet transferred.
    • 2 - Unconfirmed
      A refund is reserved but not yet released by an Actindo user.
    • 3 - Success
      Actindo as well as the payment service provider has processed the transaction successfully.
    • 4 - Failure
      The payment service provider has received the request, but rejected it. If available for the connection, the status information field may provide further information.
    • 5 - Error
      Errors have been occurred during transfer.
    • 6 - Void
      The transaction has been voided, see Void refund transaction.

  • Connection
    Name of the Connection. Note that this is the customer-specific name that has been given the connection. For detailed information, see Manage connections to payment service providers (PSP).

  • Created by
    Username of the person or API who has created the transaction. Can be a real user or an API user.

  • Modified by
    Username of the person or API who has changed the transaction. Can be a real user or an API user.

  • ID
    Unique transaction identification number. The ID is automatically assigned by the system.

  • Type
    Kind of the displayed transaction, in this case a refund transaction.

  • Connection ID
    Connection identification. The ID is automatically assigned by the system.

  • Created at
    Date and time when the payment service provider has created the transaction.

  • Modified at
    Date and time when the payment service provider has modified the transaction.

  • Currency
    Currency in which the payment will be posted.

  • Amount
    Invoice amount of the payment in the currency in which the payment will be posted.

  • Reference currency
    Currency of the original payment. Makes it possible that the accounting can post the payment to the correct currency account so that a refund later does not lead to currency differences.

  • Reference amount
    Amount of the original payment.

  • Name
    First name of the person who has made the payment.

  • Surname
    Last name of the person who has made the payment.

  • Company
    Name of the company on whose behalf the payment was made.

  • Address
    Street and house number of the address.

  • Postal code
    Zip code of the address.

  • City
    City of the address.

  • State
    State of the address.

  • Country
    Country of the address.

  • Charges amount
    Amount of the fee.

  • Charges currency
    Currency of the fee.

  • Charges other
    Other fees.

  • Reference
    Mostly, depending on the payment service provider, the order number.

  • Intented use
    In general, depending on the payment service provider, a further description of the transaction.

  • Charges intended use
    Description of the fee, for example transaction fee.

  • Booking date
    Date on which the payment was posted.

  • Due date
    If applicable, date on which the payment is to be collected.

  • Payment method
    The way of payment that the customer has chosen, for example, credit card, PayPal™, direct debit.

  • Status information
    If applicable, specific information on the status of the transaction.

  • Internal reference
    Actindo-specific reference back to the billing document.

  • Original currency
    Currency in which the product(s) were paid.

  • Original currency amount
    Invoice amount in the original currency.

Refund

Payments > Refunds > Tab LIST > Select a refund transaction

Refund ID

Refund "Refund ID"

Back (Back)
Click this button to close the Refund ID view and return to the list of refund transactions.

Refund – Attributes

Payments > Refunds > Tab LIST > Select a refund transaction > Tab Attributes

Attributes

In the left margin column, all available attribute groups are displayed. Click a group to display the attributes that are assigned to this group on the right side of the Attributes tab. If the authorization transaction contains attributes that are not assigned, the Unassigned group attribute group is automatically displayed in the left margin column.

  • Folders (Folders)
    Attribute group that contains attribute sub-groups. Click the attribute group or the arrow left to the attribute group to expand the group and to display the attribute sub-groups. The following sub-groups are available:

    • [Payment service provider] Incoming Payment Base Data
      This folder contains attributes that are specific for the payment service provider.
    • Incoming Payment Base Data
      This folder contains general attributes that Actindo needs to query payments data. These data support standard functions of Actindo.
    • Unassigned Group
      This folder contains attributes that are not assigned the other groups.
  • Folder (Folder)
    Attribute group. Click the attribute group to display all attributes that are assigned to the selected attribute group on the right side of the Attributes tab.

The right side of the Attributes tab displays all attributes that are assigned to the selected group in the left margin column. Depending on the selected attribute group, the displayed fields may vary. The attributes are imported by the payment service provider driver. All fields are read-only.

Collapse/Expand (Collapse/Expand)
Click this button to collapse or expand the left margin column with the attribute groups. When the left margin is expanded and you click this button, the column is collapsed. When the column is collapsed and you click this button, the column is expanded. This is available for the Unassigned Group folder only.

Refund – Dependencies

Payments > Refunds > Tab LIST > Select a refund transaction > Tab Dependencies

Dependencies

Since a refund transaction has no dependencies to other entities in Actindo by default, this sub-tab is not relevant.

Refund – Logs

Payments > Refunds > Tab LIST > Select a refund transaction > Tab Logs

Logs

This tab displays messages and intents that have been created during transferring the selected refund transaction from the payment service provider. The logging contains all requests and responses from both, the payment service provider and the Payments module.
In contrast to the messages that are provided with the Logging menu entry, you see here the logging for the specific refund transaction only. See LIST (Logging) for detailed information on fields and functions.

Create view

Payments > Payments and captures > Tab LIST > Button Points > Menu entry create

Create view

For a detailed description of this window and the corresponding functions, see Create view.

Rename view

Payments > Payments and captures > Tab LIST > Button Points > Menu entry "rename"

Rename view

For a detailed description of this window and the corresponding functions, see Rename view.

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