Manage the Amazon connection

To establish a connection to an Amazon shop, there are several particularities to consider. Therefore, the creation and the configuration of the Amazon connection are described in detail below.

Create an Amazon connection

Create the connection to an Amazon shop using the Amazon driver. Further settings can only be configured after the connection has been established.

Prerequisites

  • An Amazon seller account has been created.
  • All columns of the order reports must be activated in your Amazon seller account, see Add or remove order report columns.
  • A standard ship-from address must be set in your Amazon seller account, see Set up a ship-from address.

    Make sure that you are logged in to your Amazon seller account to access the links above.

  • The Omni-Channel Amazon Integration plugin has been installed.

    For the Omni-Channel module version 4.1.0 or higher, the Omni-Channel Amazon Integration plugin is required in at least version 4.0.0.

Procedure

Omni-Channel > Settings > Tab CONNECTIONS

Connections

  1. Click the Add (Add) button in the bottom right corner.
    The Create connection view is displayed.

    Create connection

  2. Enter a name for the connection in the Name field.

  3. Click the Driver drop-down list and select the Amazon driver.
    The Credentials section is displayed below the drop-down list.

    Create connection credentials

  4. In a new browser window, go to your Amazon seller account and log in.
    The Amazon seller central start page is displayed.

    Amazon seller account

  5. Click first the Settings (Settings) button in the upper right corner and then the Account Info menu entry.
    The Seller Account Information window is displayed.

    Seller account information

  6. Click the [Your Merchant Token] button in the Business Information section.
    The Merchant Token window is displayed.

    Merchant token

  7. Copy the merchant token in the Merchant token field to your clipboard.

  8. Switch back to the Actindo Core1 Platform and paste the merchant token from your clipboard in the Seller ID field in the Credentials section.

  9. Click the [AUTHORIZE] button.
    You are automatically redirected to the Authorize Actindo window in your Amazon seller account.

    Actindo authorization

  10. Select the I direct Amazon to provide Actindo access to my Selling Partner account and the related data. I am responsible for any actions taken by the application. checkbox and click the [Confirm] button.
    The We are authorizing Actindo to access your seller data. notice is displayed. As soon as the authorization has been completed, you are redirected to the Actindo Core1 Platform. If the authorization has been successful, the Access token field is filled in.

    Access token

  11. Click the Amazon marketplace drop-down list and select the applicable marketplace.

    Once the connection has been saved, the selected marketplace cannot be changed.

  12. Click the [SAVE] button.
    The Checking credentials notice is displayed. The connection will be established and the synchronization is triggered. The Sync triggered pop-up window is displayed.

    Sync triggered

    The CONNECTIONS tab in the Settings menu entry of the Omni-Channel module is displayed when the connection has been established. The Amazon connection is displayed in the list of connections.

    Amazon connection

  13. If necessary, continue to configure the Amazon connection, see Configure the Amazon connection.

Configure the Amazon connection

After the connection to an Amazon shop has been established, further settings can be configured for the connection.

Prerequisites

An Amazon connection has been established, see Create an Amazon connection.

Procedure

Omni-Channel > Settings > Tab CONNECTIONS

Amazon connection

  1. Click the Amazon connection in the list of connections.
    The Edit connection view is displayed. By default, the Credentials tab is selected.

    Edit connection credentials

  2. Click the Settings tab.
    The Settings tab is displayed. By default, the Offers menu entry in the left side bar is selected and the offer settings are displayed on the right side.

    Settings offers

  3. If necessary, disable the Apply from default toggle. By default, the toggle is enabled.
    The Update stock for 'Fulfillment by Amazon (FBA)' offers toggle is unlocked.

  4. Enable the Update stock for 'Fulfillment by Amazon (FBA)' offers toggle to manage the stock also via Actindo. It is recommended to leave this toggle disabled, since Amazon manages the stock for FBA offers.

  5. Click the Order import menu entry in the left side bar.
    The order import settings are displayed on the right side.

    Settings order import

  6. If necessary, disable the Apply from default toggle. By default, the toggle is enabled.
    All toggles and fields are unlocked.

  7. Configure the following settings:

    • Enable the toggles of all orders you want to import in the 'Merchant Fulfilled Network' (MFN) orders section. The following options are available:

      • Import 'Merchant Fulfilled Network' (MFN) orders.
      • Import 'Prime by Merchant' orders.

    • If desired, click the Calendar (Calendar) button in the Import MFN orders from field and select a date from which to import the orders. Alternatively, enter directly a date in the field. The valid date format is DD.MM.YYYY. If no date is selected, the orders of the last 90 days are automatically imported.

    • Enable the Import 'Fulfillment by Amazon' (FBA) orders. toggle in the 'Fulfillment by Amazon' (FBA) orders section to import the FBA orders. Otherwise, disable the toggle.

      Fulfillment by Amazon (FBA) orders are also called Amazon Fulfilled Network (AFN) orders.

    • Enable the Mark 'Fulfillment by Amazon' orders as shipped during import and disable warehousing. toggle in the 'Fulfillment by Amazon' (FBA) orders section to prevent that the warehousing and the shipping for the FBA order is managed in Actindo. Otherwise, disable the toggle.

    • Enable or disable the Is the VAT calculation services (VCS) enabled? toggle to specify if this feature is active in Amazon. If the VCS is disabled, the prices in the FBA reports are gross; if the VCS is enabled, the prices are net.

      To check or modify the status of the VCS in the Amazon seller account, see VAT calculation services.
      Make sure that you are logged in to your Amazon seller account to access the link above.

    • If desired, click the Calendar (Calendar) button in the Import FBA orders from field and select a date from which to import the orders. Alternatively, enter directly a date in the field. The valid date format is DD.MM.YYYY. If no date is selected, the orders of the last 90 days are automatically imported.

    • Click the Packing station address layout drop-down list in the Addresses section and select the position of the customer number if you use a packing station as address. The following options are available:
      • Customer number in address line
      • Customer number in company

    The orders are imported from Amazon via order reports. As only a limited of reports can be imported simultaneously, it may take some time to import a greater number of orders. Further, for each order to be imported, two order reports must be retrieved. Therefore, the order status is always Not imported after the first order report has been retrieved and changes to Order complete as soon as the second order report has been retrieved. This retrieval may take some time.

  8. Click the Order export/invoice upload menu entry in the left side bar.
    The order export and invoice upload settings are displayed on the right side.

    Settings order export/invoice upload

  9. If necessary, disable the Apply from default toggle. By default, the toggle is enabled.
    All checkboxes are unlocked.

  10. Configure the following settings:

    • Select the checkboxes of all marketplaces for whose orders you want to export the shipments in the Export shipments section. You can specify the marketplaces for B2B orders in the B2B orders section and for B2C orders in the B2C orders section. All available marketplaces from Amazon are displayed in the list.

    • Select the checkboxes of all marketplaces for whose orders you want to export the invoices in the Export invoices section. You can specify the marketplaces for B2B orders in the B2B orders section and for B2C orders in the B2B orders section. All available marketplaces from Amazon are displayed in the list.

  11. Click the Shipping provider mapping menu entry in the left side bar.
    The shipping provider mapping settings with all shipping options offered by Amazon are displayed on the right side.

    Settings shipping provider mapping

  12. Click the UCS shipping provider drop-down list for the default shipping option in the Assigned shipping provider column and select the applicable shipping provider. All available shipping providers are displayed in the list.

    The default shipping provider is used as a fallback shipping provider for all shipping options that have no shipping provider assigned.

  13. If desired, click the UCS shipping provider drop-down list for the gift wrap shipping option in the Assigned shipping provider column and select the Gift wrap option in the drop-down list, so that a line item for gift wraps can be added to the OMS orders. 
    The Gift wrap option must be configured in the Order management module: Order management > Settings > Tab SHIPPING PROVIDER.

    • Create a Gift wrap shipping provider that will be displayed on invoices as a gift wrap line item.
    • Select the Gift wrap shipping provider.
    • Navigate to Sub-tab Shipping > Settings
    • Select the Shipper entry in the Settings bar and select the Others (CSV) option in the Shipping provider drop-down list on the right side.
    • Select the Export entry in the Settings bar and select the No export option in the Export via drop-down list on the right side.
    • Select the Receipt export entry in the Settings bar and select the No option in all drop-down lists on the right side.
    • Select the Reimport entry in the Settings bar and select the No option in the Active drop-down lists on the right side.

  14. Click the UCS shipping provider drop-down list for all other shipping options in the Assigned shipping provider column and select the applicable shipping provider. All available shipping providers are displayed in the list. If no shipping provider is selected, the default shipping provider applies.

    The shipping providers are configured in the Order management module: Order management > Settings > Tab SHIPPING PROVIDER.

  15. Click the [SAVE] button.
    All changes have been saved. The Saving successful pop-up window is displayed.

    Saving successful

If the shipping provider mapping has been modified, you must synchronize the connection to apply all changes to the mapping, see Synchronize a connection.

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